Politique de confidentialité

Privacy Policy

This Privacy Policy explains how Sulevo ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase on our website.

1. Information We Collect
When you visit our site or place an order, we may collect:
— Personal details such as your name, email address, shipping address, and phone number
— Payment information, processed securely through our payment providers
— Order history and preferences
— Technical data such as your IP address, browser type, and device information, collected automatically through cookies and similar technologies

2. How We Use Your Information
We use your information to:
— Process and fulfill your orders
— Communicate with you about your order, including shipping updates
— Respond to customer service requests
— Improve our website, products, and customer experience
— Send marketing communications, where you have opted in

3. Sharing Your Information
We do not sell your personal information. We may share it with:
— Service providers who help us operate our business, such as payment processors and shipping carriers
— Legal authorities, if required by law

4. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, though this may affect certain features of the site.

5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

6. Your Rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and request corrections if needed. To make a request, contact us at contact@sulevo.com.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact
If you have any questions about this Privacy Policy or how your data is handled, contact us at contact@sulevo.com.